Privacy Policy
1. Figured You Design Studios
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1.1. Figured You Design Studios ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy outlines how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.
1.2. This privacy policy applies to information we collect when you visit our scanning sites, engage with our services, or interact with our website (the "Website"). It also covers interactions via email, text messages, or other electronic communications. By using our services, you acknowledge and agree to the collection and use of your personal information in accordance with this policy.
1.3. We encourage you to read this policy carefully to understand our practices. If you do not agree with our policies and practices, you should not use our services. This policy may be updated from time to time, and continued use of our services after updates constitutes acceptance of the changes.
1.4. By engaging in the Figured You Design Studios services, either by way of Hire or by placing an Order (as defined below), the customer acknowledges to have read, understood and agreed to be bound by this “Privacy Policy” and to comply with all applicable laws and regulations. If the customer does not agree to these Policy Conditions, they should not use our services.
1.5. We must have a lawful basis to process your personal data, and this policy explains what our lawful basis is in respect of each purpose for which we keep and use information about you. Generally, we are allowed to process your personal data where it is necessary in connection with a contract between us (such as a contract to supply our products or services), where it is necessary in order for us to comply with our legal obligations, or where we have a legitimate interest to do so (but we will always consider whether your right to privacy overrides our interest).
1.6. Please note that links from our website may take you to external websites which are not covered by this policy. We recommend that you check their privacy policies before submitting any personal information to such sites. We will not be responsible for the content, function or information collection policies of these external websites.
1.7. Details of how to contact us if you have any questions about privacy or data protection can be found below in the Contact Information section.
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1.8 This privacy policy was last updated on 14.03.25.
2. Minors and Parental Consent
2.1. We take the privacy of minors very seriously. We only scan minors and collect their data with the prior written consent of their parent or legal guardian. By providing consent, you confirm that you are the parent or legal guardian of the minor and that you have the authority to permit us to process their data.
2.2. In cases where we determine that we do not have proper consent, we reserve the right to refuse the scanning service and any associated order. We do not knowingly process data from minors without appropriate consent. If we learn that we have unintentionally collected data from a minor without the necessary consent, we will take steps to delete such data promptly.
3. Children Under the Age of 13 concerning
3.1. Our Website is not designed for or directed at children under 13 years of age. We do not knowingly collect personal data from children under 13 without verified parental or guardian consent. If we discover that personal data has been inadvertently collected from a child under 13, we will take all reasonable steps to delete the data.
3.2. If you believe that we may have collected personal data from a child under the age of 13 without consent, please contact us immediately at (email).
4. Information We Collect
4.1. We collect several types of personal information depending on your interaction with us.
This includes but is not limited to:
4.1.1. 3D scan data and likeness – We capture and process 3D images of individuals for the purpose of creating personalised 3D-printed models.
4.1.2. Personal details – This includes your full name, postal address, email address, phone number, date of birth, height, and other biometric data required for processing orders.
4.1.3. Payment information – Any financial transactions are securely processed through third-party payment providers. We do not store credit card details on our servers.
4.1.4. Purchase history – Information regarding your past orders and transaction details.
4.1.5. Technical data – This includes your IP address, browser type, device information, and usage data collected via cookies, analytics tools, and other tracking technologies.
4.1.6. Correspondence records – Any emails, text messages, or other communications between you and us regarding customer support, orders, or queries.
5. How We Collect Information
5.1. We collect personal data in the following ways:
5.1.1. Directly from you – When you place an order, sign up for an account, fill out a form, request customer support, or otherwise interact with us.
5.1.2. Through our services – When you visit our physical scanning locations, we collect biometric data as part of the 3D scanning process.
5.1.3. Automatically – When you browse our Website, we collect certain technical data such as IP addresses, browser types, and site interaction information using cookies and analytics tools.
5.1.4. From third parties – In some cases, we may receive information from third-party service providers, such as payment processors or analytics platforms.
6. How We Use Your Information
6.1. We use your personal information for the following purposes:
6.1.1. To provide and improve our services – Including the creation of 3D-printed models, order fulfillment, and customer service.
6.1.2. To process transactions – Handling payments, processing orders, and delivering your 3D prints.
6.1.3. To communicate with you – Sending order confirmations, updates, and responses to inquiries.
6.1.4. To ensure legal compliance – Fulfilling regulatory obligations and responding to law enforcement requests.
6.1.5. To prevent fraud and enhance security – Monitoring transactions and activities to prevent unauthorised access.
6.1.6. To improve our business – Conducting research and analysis to refine our products and customer experience.
6.1.7. To notify you about any changes to our website or any products we offer ot provide through it.
6.1.8. To fulfil any other purpose for which you provide it.
6.1.9. For any other purpose with your consent.
7. Data Sharing and Disclosure
7.1. We may share your personal data with:
7.1.1. Service providers – Payment processors, manufacturers, and delivery partners who assist in providing our services.
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7.1.2. Legal authorities – If required to comply with UK laws, regulations, or legal proceedings.
7.1.3. Business partners – When necessary to fulfil transactions.
7.1.4. In business transactions – If our company undergoes a merger, acquisition, or sale, your data may be transferred.
7.2. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7.3. If we do need to share data, we ensure that Figured You Design Studios remains the Data Controller at all times.
8. Data Security
8.1. We implement strict security measures to protect your data, including:
8.1.1. Encryption – Sensitive information, such as payment details, is encrypted during transmission.
8.1.2. Secure servers – Your personal data is stored on protected servers with restricted access.
8.1.3. Regular audits – We regularly assess our security measures to ensure compliance with industry standards.
8.2. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
8.3. All information you provide to us is stored on our/third-party secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
9. Holding on to Personal Information
9.1. We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any service, we will retain any information you provide to us at least for as long as we continue to provide that service to you.
10. Your Rights Under UK GDPR
10.1. Right to be Informed:
10.1.1. You have the right to be informed about the collection and use of your personal data. This information is communicated via this privacy policy and you will be notified whenever any changes are made to it.
10.2. Right to Access:
10.2.1. You have the right to access your personal data and supplementary information. We provide this facility via our website, allowing you to view the information we hold and enabling you to check its validity and the ability to alter it as necessary. For information which is not shown via our website, you may request to access it verbally or in writing.
10.3. Right to Rectification:
10.3.1. You have the right to have inaccurate personal data rectified or completed if it is incomplete. As detailed above, Figured You Design Studios provides this facility through our website for the personal information we hold, however, you may contact us verbally or in writing.
10.4. Right to Erasure:
10.4.1. The GDPR introduces a right for you to have your personal data erased if, for instance, the personal data we hold for you is no longer necessary for the purpose for which it was originally collected or processed. The right to erasure is also known as the ‘right to be forgotten’. This right is not absolute and only applies in certain circumstances where applicable.
10.5. Right to Restrict Processing:
10.5.1. You have the right to request the restriction or suppression of your personal data in order to limit the way that we use your data; this is an alternative to requesting the erasure of your data. This is not an absolute right and only applies in certain circumstances. You can make a request for restriction verbally or in writing.
10.6. Right to Data Portability:
10.6.1. The right to data portability gives you the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format. It also gives you the right to request that we transmit this data directly to another data controller. This right only applies to data collected by us using automated means.
10.7. Rights in Relation to Automated Decision-Making and Profiling:
10.7.1. Any automated decision-making or profiling we undertake is solely for the purpose of tailoring the information which we provide to you. We will not use automated decision-making or profiling to make any decisions which will have a legal effect upon you or otherwise significantly affect you, and you have the right not to be subject to such decisions.
10.8. Right to Object:
10.8.1. You have the right to object to your information being processed based on:
• Legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling)
• Direct marketing
• Processing for purposes of scientific/historical research and statistics
11. Cookies and Tracking Technologies
11.1. We use cookies and tracking technologies to improve your experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
12. Changes to This Privacy Policy
12.1. We may update this policy periodically. Any changes will be posted on our Website, and continued use of our services after changes constitutes acceptance.
13. Complaints
13.1. If you wish to make a complaint about our collection or use of your personal data, please contact us in the first instance so that we may seek to resolve your complaint.
13.2. You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with the ICO.
14. Contact Information
14.1. In the event of any query or complaint in connection with the information we hold about you, then our contact for data protection is (NAME), who can be contacted using the details below:
Email: support@figuredyou.com
Phone: 07745 205167
Address: 303 Bury Street West, London, N9 9JN